Al Yumna Overseas Pvt. Ltd.
Privacy Policy –
We are committed to protecting your privacy. This Privacy Policy explains how Al Yumna Overseas Pvt. Ltd. collects, uses, and protects the information you provide on our website and during business transactions.
1. Information Collection
- We collect personal information such as your name, email address, phone number, and shipping address when you place an order or contact us.
- We may collect non-personal data (like browser type, IP address) for website analytics and improvements.
2. Use of Information
- To process orders and provide customer support.
- To improve our website, services, and customer experience.
- To send promotional emails, newsletters, or product updates (only if you opt-in).
3. Data Protection
- Your personal data is stored securely and is not sold or shared with third parties, except for delivery partners or when legally required.
- We use secure servers and encryption technologies to protect your data.
4. Cookies
- We use cookies to enhance user experience and monitor website usage.
- You can choose to disable cookies through your browser settings.
5. Third-Party Links
- Our website may contain links to external sites. We are not responsible for their privacy practices.
6. Consent
- By using our website, you consent to our Privacy Policy.
7. Changes to Policy
- Al Yumna Overseas Pvt. Ltd. may update this policy occasionally. Changes will be posted on this page.
8. Contact Us
For any questions about this policy, please contact:
Email: inam@alyumna.com, info@alyumna.com, support@alyumna.com, shabnam4600@gmail.com
Phone/WhatsApp: +91-7017587761, +919997884600, +911214354854
Website: www.schoolband.zaimamusical.com
Terms & Conditions –
By accessing our website or purchasing from us, you agree to the following terms:
1. Product Information
- All products are handcrafted and may vary slightly in appearance.
- Prices and availability are subject to change without notice.
2. Orders
- We reserve the right to refuse or cancel any order due to errors or payment issues.
- Order should be covered with an Advance of 75%.
- Full payment is required before dispatch.
3. Intellectual Property
- All content, designs, logos, and product images are the property of Al Yumna Overseas Pvt. Ltd.
4. Dispute Resolution
- In case of disputes, they will be resolved under the jurisdiction of Meerut, Uttar Pradesh, India.
Shipping Policy –
We deliver quality handcrafted musical instruments across India and globally.
1. Shipping Time
- Domestic orders: 5–7 business days
- International orders: 10–15 business days
- Priority shipping time : 5 -7 days
- Custom instruments may take additional time.
2. Shipping Partners
- We use reliable courier and logistics partners such as DHL, FedEx, Aramex, UPS, and India Post.
3. Tracking
- Tracking details will be shared via email/WhatsApp once the order is shipped.
4. Shipping Charges
- Charges are calculated at checkout based on destination and product weight.
- Free shipping may be available on select products or bulk orders.
5. Delays
- We are not responsible for delays caused by customs clearance, natural disasters, or courier issues.
Return Policy –
We aim to ensure complete customer satisfaction. If you’re not satisfied with your purchase, please review our return policy below:
1. Eligibility
- Returns accepted within 7 days of delivery.
- Item must be unused, in original packaging, and in resalable condition.
- Custom-made or personalized items are non-returnable.
2. Return Process
- Contact us at support@alyumna.com with order details and reason for return.
- Our team will confirm eligibility and provide return instructions.
3. Refunds
- Once we receive and inspect the item, a refund will be issued to your original payment method.
- Shipping charges are non-refundable.
- Refunds may take 7–10 business days to process..
4. Damaged Items
- If the product is damaged or defective upon arrival, contact us within 48 hours of receipt with photos for a full refund or replacement.